Solution and Implementation

To address the client’s need for comprehensive managed services, GradientM provided tailored solutions focusing on the following key areas:

1. Service Transition:
   • Successfully transitioned services from two US-based Managed Service Providers (MSPs), ensuring a seamless transfer and continuity of operations.
2. AWS SRE and Strategic Projects:
   • Implemented Site Reliability Engineering (SRE) practices and strategic projects on AWS to enhance system reliability and performance.
3. Helpdesk and End User Support:
   • Provided helpdesk and end-user support for 75 users, ensuring quick resolution of issues and maintaining high user satisfaction.
4. Endpoint Management:
   • Deployed Microsoft Intune and Microsoft Defender for comprehensive endpoint protection and management.
5. Identity & Access Management:
   • Implemented robust identity and access management solutions to secure user identities and control access to resources.
6. Google Workspace Support:
   • Provided support for Google Workspace, ensuring seamless collaboration and productivity tools for the client.
7. Data Loss Prevention (DLP):
   • Implemented DLP solutions to protect sensitive data and prevent data breaches.
8. License Optimization:
   • Conducted license optimization to ensure cost-effective use of software licenses and compliance.
9. SOC 2 Compliance Support:
   • Provided support for SOC 2 Type 1 and Type 2 compliance, ensuring the client met industry standards for security and data protection.
10. Asset Management:
    • Implemented asset management solutions to track and manage IT assets effectively.

Results

• Seamless Service Transition: Successfully transitioned services from previous MSPs without disrupting operations.
• Enhanced Reliability and Performance: Implemented AWS SRE practices and strategic projects to improve system reliability and performance.
• Improved User Support: Delivered effective helpdesk and end-user support, leading to higher user satisfaction.
• Strengthened Security: Deployed endpoint protection, identity management, and DLP solutions to enhance overall security.
• Optimized Licensing: Achieved cost savings through effective license optimization.
• Compliance Achieved: Supported the client in meeting SOC 2 compliance requirements, ensuring data protection and security standards.

Conclusion

Partnering with GradientM provided the wealth management SaaS platform with the comprehensive managed services needed to enhance reliability, security, and efficiency. Our tailored solutions ensured seamless service transition, improved system performance, and strengthened security measures, positioning the client for sustained success.

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