Client Profile

• Industry: Electric Mobility
• Type: Electric Mobility Company

Type of Engagement

• Engagement: Managed Services

Scope of Work

• Objective:
  1. Remote Support for 700 Users
  2. Device Management using MS-Intune

Solution and Implementation

To address the client’s need for robust managed services, Gradient M provided tailored solutions focusing on the following key areas:

1. Remote Support:
   • Provided continuous remote support for 700 users, ensuring minimal downtime and maintaining high user productivity.
   • Established a responsive helpdesk system to handle user issues promptly and effectively.
2. Device Management:
   • Implemented Microsoft Intune for comprehensive device management, enabling secure and efficient management of user devices.
   • Configured policies and settings to ensure compliance and security across all managed devices.

Results

• Enhanced User Support: Continuous remote support significantly reduced downtime and improved user productivity for 700 users.
• Improved Device Management: Deployment of Microsoft Intune ensured secure and efficient management of all user devices, enhancing security and compliance.
• Increased Efficiency: Streamlined processes and quick resolution of issues led to increased operational efficiency and user satisfaction.

Conclusion

Our partnership with the electric mobility company has provided them with the comprehensive managed services they needed to maintain smooth operations and drive business growth. From remote support to device management, our tailored solutions ensured enhanced performance, efficiency, and security.

Ready to Transform Your Business?

Contact us today to learn how Gradient M can help you solve, scale, and succeed.