Swift Work-from-Home and IT Overhaul for a US Mortgage Insurance Company

Solution and Implementation

To address the client’s urgent need for remote work enablement and IT transformation, Gradient M provided specialized consulting and support services, focusing on the following key areas:

1. Work-from-Home Enablement:
   • Rapidly enabled 6000+ users to work from home within 2 weeks, ensuring business continuity during the Covid pandemic.
   • Deployed secure remote access solutions and provided user training to facilitate the transition.
2. ServiceNow Transformation:
   • Transformed the client’s ServiceNow platform to enhance IT service management and improve efficiency.
   • Implemented new workflows and automation to streamline IT operations.
3. Messaging and Active Directory Transformation:
   • Upgraded the messaging infrastructure and transformed Active Directory services to improve communication and directory management.
   • Ensured seamless integration and minimal disruption during the transformation.
4. SOC Operations:
   • Provided Level 2 and Level 1 Security Operations Center (SOC) support to enhance the client’s security posture.
   • Implemented advanced monitoring and incident response capabilities to protect against threats.

Results

• Rapid Deployment: Successfully enabled over 6000 users to work from home within 2 weeks, ensuring business continuity during the Covid crisis.
• Enhanced IT Management: ServiceNow transformation improved IT service management and operational efficiency.
• Improved Communication: Upgraded messaging and Active Directory services enhanced communication and directory management.
• Strengthened Security: Enhanced SOC operations improved security monitoring and incident response, protecting the client against potential threats.

Conclusion

Partnering with Gradient M enabled the US-based mortgage insurance company to quickly adapt to remote work requirements and achieve significant IT transformations. Our tailored consulting and support services ensured business continuity, enhanced IT management, and improved security, positioning the client for continued success.

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