Technical Documentation Specialist (Product Team)

Location: Bangalore
Experience: 8–10 years
Employment Type: Full-time
Expectation: Must be from the BMS domain.

Role Overview

We are looking for an experienced Technical Documentation Specialist to own and drive
end-to-end product documentation across both
software and hardware components of our platform.

This role sits within the Product team and works closely with engineers, system analysts,
product managers, and business stakeholders to create
high-quality, user-focused documentation that supports product adoption,
training, and long-term maintainability.

Key Responsibilities

• Own and maintain user manuals, installation guides, configuration guides, and training materials for both hardware and software products
• Develop clear, well-structured documentation for:
  • IoT hardware and firmware
  • Web and mobile applications
  • Cloud services and APIs
• Collaborate with engineering and product teams to gain deep functional understanding of the platform
• Create well-illustrated, easy-to-consume documentation with a strong quality-first mindset
• Ensure documentation stays current in a fast-moving, agile product environment
• Support internal training, onboarding, and customer enablement initiatives
• Champion efficient documentation processes aligned with Agile and DevOps practices
• Mentor contributors and promote best practices in technical documentation

Technology Stack (Exposure Required)

The role requires working knowledge and comfort with modern, cloud-native systems, including:

• IoT hardware & firmware
• Web UI (Angular)
• Backend services (Node.js, Java)
• Cloud platforms (Azure)
• Databases: Azure Cosmos DB, InfluxDB (time-series data)
• Machine Learning & Data Analytics pipelines

Note: Deep coding expertise is not mandatory, but the ability to understand and document complex systems is essential.

What We’re Looking For

• 8–10 years of experience in technical documentation, preferably in product or engineering-driven environments
• Strong ability to translate complex technical concepts into clear, user-friendly content
• Experience documenting both hardware and software products
• Comfortable working with cross-functional, global teams
• High ownership mindset with the ability to adapt quickly to change
• Strong attention to detail, structure, and consistency
• Excellent written communication skills in English

What We Value

• Quality over speed, without compromising delivery
• Extreme ownership and accountability
• Collaboration across technical and business teams
• Continuous learning and professional growth
• Diversity, inclusion, and equal opportunity

Why Join Us

• Work on globally deployed, impact-driven technology
• Be part of a company solving real-world challenges around energy efficiency and sustainability
• Collaborate with highly skilled engineering and product teams
• Opportunity to grow across functions and geographies
• A culture that values ownership, learning, and long-term impact