Your IT. Managed. So You Can Focus on Your Business.

From 24/7 infrastructure monitoring and helpdesk support to cloud operations and cybersecurity — we become your IT department, or extend the one you already have.

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Right experts deployed were of high caliber, professional and turnaround time was in a flash. Our confidence in their capability resulted in expanding our partnership to other strategic areas in IT.

Rishi Gupta

VP IT Infrastructure, OCWEN Financial Services

Bolt Data's partnership with Gradient M has exceeded all our expectations. We consider them a critical extension of our team. They have never failed to provide best-in-class solutions.

Chuck Meredith

Chief Experience Officer, Bolt Data

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Core Managed Services

Infrastructure Monitoring and Management

24/7 monitoring of your servers, networks, storage, and endpoints. We detect and resolve issues before they become outages, keeping your operations running without interruption.

Helpdesk and End User Support

Responsive L1, L2, and L3 support for your employees. From password resets and software issues to complex technical problems, your team gets fast resolution without waiting.

Cloud Operations and Management

Day-to-day management of your Azure, AWS, or GCP environment — resource optimisation, cost control, performance tuning, and incident response across your cloud estate.

Security and Patch Management

Regular patching of operating systems and applications, vulnerability scanning, and security monitoring to keep your environment protected against evolving threats.

Backup and Disaster Recovery

Automated backup management, recovery point objective (RPO) and recovery time objective (RTO) planning, and tested disaster recovery procedures to protect your business continuity.

Vendor and License Management

We manage your IT vendor relationships, software license renewals, and contract negotiations — reducing overhead and ensuring you are never caught off-guard by expiring agreements.

Platforms We Manage

Microsoft Azure

Virtual machines, Azure Monitor, Cost Management, AKS, and Azure Security Center — full-stack Azure management on a monthly retainer.

Microsoft 365

Exchange Online, Teams, SharePoint, Intune, and Defender — ongoing administration, license management, and user support for the full M365 suite.

AWS and GCP

EC2, S3, RDS, Lambda on AWS and Compute Engine, Cloud SQL, GKE on GCP — multi-cloud managed operations with unified reporting.

ManageEngine and ITSM

ServiceDesk Plus, Endpoint Central, and other ManageEngine tools for IT service management, endpoint monitoring, and helpdesk operations.

How we engage

Three service tiers. One consistent standard.

Whether you need a full outsourced IT department or targeted support for specific functions, we have an engagement model that fits. All tiers include a dedicated account manager and monthly reporting.

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Essential

Core monitoring, helpdesk support, and patch management. Designed for SMBs that need reliable IT operations without the cost of an in-house team.

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Advanced

Everything in Essential plus cloud operations management, backup and DR, and security monitoring. For businesses with cloud workloads and compliance requirements.

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Enterprise

Fully customised managed services scope. For enterprises offloading specific IT functions or requiring dedicated resources, SLA-backed commitments, and strategic IT advisory.

Self assessment

Is your IT holding your business back?

If any of these sound familiar, your organisation is spending more time managing IT than growing the business.

Each of these is costing you time, money, or both. Most organisations fix them reactively — after an outage, a security incident, or a resignation. We help you get ahead of them.

No visibility into your IT environment?

If you don't know what's running, what's broken, or what's at risk, you can't manage it. Reactive IT is expensive IT.

IT team overwhelmed with tickets?

When your internal team spends all day on L1 support, strategic projects never get done. That's a structural problem, not a staffing one.

Patches and updates falling behind?

Unpatched systems are the leading cause of security breaches. If your patch cycle is ad hoc, you are running a risk you may not even know about.

Cloud costs out of control?

Without active management, cloud bills grow unchecked. Unused resources, oversized instances, and forgotten services add up fast every month.

No tested disaster recovery plan?

A backup that has never been tested is not a backup. If your recovery plan exists only on paper, you will find out it doesn't work at the worst possible moment.

Vendor sprawl with no central oversight?

Too many vendors, too many contracts, and nobody tracking renewals or SLAs. That's where costs leak and accountability disappears.

If two or more apply, it is time to talk.

We start with a free IT health check — an honest assessment of where your IT stands and what a managed services engagement would actually cost and deliver.

Get a free IT health check

Case Studies

Real engagements. Measurable outcomes. See how Gradient M has helped businesses across industries solve complex IT challenges.

IT Azure

Comprehensive Support Services for an E-commerce Seller of PC Products

Delivered remote technical support, Microsoft 365 assistance, Azure monitoring, and peak season sales support for a US-based e-commerce seller of PC products.

Managed Services

Comprehensive Managed Services for an Electric Mobility Company

Provided end-to-end managed IT services for a fast-growing electric mobility company, covering infrastructure, helpdesk, and operations support.

SaaS Managed Services

Comprehensive Managed Services for a Wealth Management SaaS Platform

Managed IT infrastructure, vulnerability management, and rebranding support for an investment firm's wealth management SaaS platform serving 100+ users globally.

Cloud BCP

Rapid Work-from-Home Enablement and IT Transformation for a US-Based Mortgage Insurance Company

Enabled rapid work-from-home infrastructure for thousands of employees during COVID-19, delivering cloud and remote access solutions in record time.

Are you ready?

Stop managing IT and start focusing on your business. Let us take the operational burden off your team so you can move faster.

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